Frequently Asked Questions
Everything you need to know about our gear and your experience.
How do I choose the right size for my dog?
Each product page includes a detailed sizing chart. We recommend measuring your dog's neck and chest girth with a soft tape measure, leaving enough room for two fingers to fit comfortably between the gear and your dog.
What is your return and exchange policy?
We offer a 30-day return window for products in their original, unused condition with tags attached. If you need a different size, simply initiate an exchange through our online portal.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary depending on the destination and customs processing.
Are your products chew-proof?
While our gear is made from high-quality, weather-resistant polyester and durable rubber, no material is completely indestructible. We recommend supervising your pet and checking gear regularly for signs of wear.
How should I clean my Zee.Dog gear?
For best results, hand wash your collars, leashes, and harnesses using neutral soap and warm water. Avoid using harsh chemicals or machine washing to preserve the integrity of the prints and hardware.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.